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Frequently Asked Questions

INSURED PROMOTIONS

What is a ‘Chance to Win’ Promotion?

How is the Major Prize insured?

Who is the insurer of a Chance to Win Promotion?

Does the ‘Chance to Win’ Prize Insurance need to tie into my Competition Terms & Conditions?

Is there an excess for my Prize Insurance Policy?

Can I Insure my Sweepstake Prize?

If one of my customers is a Major Prize winner, how is the Prize issued?

Does Promo in a Box® arrange the purchase of the Major Prize when won?

Can I change the $ value of my Major Prize or the odds of the Major Prize being won after purchase?

I’m not sure how to run the Prize Game, where can I get help?

Can I make amendments to my Prize Insurance Policy?

Can I transfer my Prize Insurance Policy to another promotion I am running?

Who provides the Security Envelopes OR Break Open Card/s for my Prize Game?

What happens if I misplace my Security Envelopes OR Break Open Card/s?

What are my responsibilities in respect of the Prize Insurance Policy?

Does my Prize Game have to be supervised?

How do I make a claim (if my Participant has won the Major Prize)?

What documentation must I provide for any claim?

I don’t want artwork and legal terms & conditions; can I just buy my Prize Insurance Policy through Promo in a Box®?

What happens if the Chance to Win (insured) prize isn’t won?

I have held my Prize Game/Event, where do I send my Video?

Can I have more than one participant in the Prize Game, or can my chosen participant have more than one attempt at choosing a winning Security Envelopes OR Break Open Card/s?

Can Consolation Prizes Be Insured?

GLOSSARY OF TERMS

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Promotion (or Competition)

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A Promotion is a method of incentivising customers to act. E.g. Buy a certain product or service for the chance to win a prize.

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Terms and Conditions (T&Cs)

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The Terms & Conditions (T&Cs) are a legal document which outlines the responsibilities of the entrant, and the Promoter, and should clearly establish the expectations and responsibilities of each party. Terms and Conditions are also referred to as Promotional Terms and Conditions or Competition Terms and Conditions.

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Permit

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A Permit is a Trade Promotion Lottery Permit required by certain State Governments to allow businesses to conduct a Promotion. See What is a Competition Permit?

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Insurer

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The Insurer is the company that provides the security for Promo in a Box® Prize Insurance and pays for Major Prize if and when a Major Prize is won. The Insurer for Promo in a Box® is Chubb Insurance Australia Ltd. See Who is the insurer of a Chance to Win Promotion?

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Chance to Win Promotion

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A Chance to Win Promotion is where a business can run a Promotion with an amplified headline but might not necessarily provide the headline prize. Instead, the business runs a Prize Game to see if an Insured Major Prize is won or not. Chance to Win Promotion is also referred to as a Chance to Win (insured) Promotion.

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Prize Insurance Policy

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The Prize Insurance Policy is an insurance policy in your business’s name that covers the value of the prize in case the Major Prize is won at the ‘Chance to Win Prize Game’. The Prize Insurance Policy is between your business and Chubb Insurance Australia Ltd.  Prize Insurance Policy is also referred to as Promotion Insurance Policy and Insurance Policy.

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Participant Draw

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A Participant Draw is where you need to randomly select a person from all the valid entrants, who will be taking part in the Chance to Win Prize Game event.

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Drawn Participant

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The Drawn Participant is the person selected during that Participant Draw and will attend the Chance to Win Prize GameDrawn Participant is also referred to as Participant

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Chance to Win ‘Prize Game’

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Chance to Win Prize Game is an event run by the Promoter to determine if the Drawn Participant wins the Major Prize or the Consolation Prize. The Drawn Participant can choose a number to see if their number wins the Major Prize or the Consolation Prize. Chance to Win Prize Game is also referred to simply as Prize Game.

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Winner Notification

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Once the Drawn Participant has been selected, by law you need to notify the winner and the public who that person was.

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Major Prize

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The Major Prize is the headline prize used in the marketing and is covered by the Insurer in the event that the Drawn Participant selects the winning number. Major Prize is also referred to as Insured Prize.

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Consolation Prize

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The Consolation Prize is the runner-up prize if the Drawn Participant selects any non-winning number.

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Security Envelopes

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Security Envelopes are used to determine what prize the Drawn Participant wins (i.e the Major Prize or the Consolation Prize).

Security Envelopes are envelopes made of plastic, approximately A5 in size and they contain a Winning or Non-Winning message. They are individually numbered (with one being labelled with the word ‘Control’) on the outside of each envelope, depending on the odds of the Insurance Policy the Promoter has selected.

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Promoter

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The Promoter is the business or organisation conducting the Promotion – typically that’s you!

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Prize Game Location

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The Prize Game Location is the address that the Chance to Win Prize Game will be held. Also referred to as Promotion Location.

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Prize Game Date

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The Prize Game Date is the date and time that the Chance to Win Prize Game will be held. Also referred to as Promotion Date.

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Sweepstake Promotion

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A Sweepstake Promotion is where a headline prize is definitely given to the randomly Drawn Winner. There is no “chance to win” element. The Promoter funds the prize in a Sweepstake Promotion.

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The PromoGuide

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This is the Promo in a Box® bible… it has everything you need to refer to for running your Promotion.

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Promotional Artwork

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Promotional Artwork is the term used for the visuals and words that appear on the advertising and marketing materials. The images are supplied in a PDF format for you to use on social media, in print or on your website. Promotional Artwork is also simply referred to as Artwork.

GENERAL

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Who can purchase a ‘Chance to Win’ (insured) Promotion?

Promo in a Box® ‘Chance to Win’ promotions are available for purchase by any Australian registered business, based in Australia, with an ABN.

Please note, due to Trade Promotion Lottery Permit requirements, our Promotions are not available to businesses or residents based in South Australia (SA).

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What’s the difference between a Chance to Win promotion and a Sweepstake promotion?

A Sweepstake Promotion is where the headline prize is definitely given to a drawn winner. For example, ‘WIN $5,000’ means that one of the entrants to the Promotion will definitely win $5,000.

Chance to Win Promotions are a fantastic way to offer ridiculously high-value prizes without having to fund the high-cost of the Major Prize. This style of Promotion offers one Drawn Participant (as determined by your Prize Draw) a chance to win the Major Prize at a Prize Game Event.

For example, a ‘Chance to WIN $50,000 Boat’ means you run a Prize Game where the selected Participant may win or may not win a $50,000 Boat. If they don’t win the Major Prize, they’ll still win a Consolation Prize.

The Major Prize offered in all Chance to Win promotions are covered by a Promo in a Box® Prize Insurance Policy. If you run a Chance to Win Promotion, you’ll need to run a Participant Draw and a Prize Game. See How do I run my Participant Draw & What is a Prize Game and how do I conduct it?

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Where can I direct any general enquiries? I need some help? How do I get in contact with Promo in a Box®?

Please feel free to get in touch with the Promo in a Box® team at info@promoinabox.win with any further queries you have or for any assistance required.

Check our detailed FAQs below first, as many of your queries will be answered there.

LEGALS & PERMITS

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What is a Competition Permit?

Promotions that that involve the winner(s) being selected randomly are based on chance. That is, there are no skills involved in selecting the winner(s). These types of promotions are regulated separately by each Australian state and territory. You need to adhere to the state/territory in which the promotion will be run in. If the promotion is open to residents of all states (a national promotion), you will need to ensure that the promotion complies with the rules and regulation of each state or territory.

Specifically, ACT, SA, NT and NSW may require you to apply for and obtain a permit/licence called a Trade Promotion Lottery Permit – let’s just call it a Permit for simplicity! The requirements depend on variables such as the prize value and how the promotion will be advertised. Whilst the other states do not require a permit, you need to comply with their regulations.

Also note that the states have strict requirements around how the draws are conducted. Promo in a Box® is not currently available in SA because SA requires you to obtain approval to use the draw system if it is electronic.

Promo in a Box® includes drafting of Competition Terms and Conditions for games of chance and Permit application costs when selecting the relevant states. See What are Competition Terms and Conditions?

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Do I need a Permit?

You generally need a permit in NSW, SA, ACT and NT if there is an element of chance in determining the winners. I.e. a random draw competition (which all of the Promotions available on the Promo in a Box® site are)!

Whilst the other states do not require a permit, you must comply with their individual rules and regulations.

Please note that if your promotion runs across multiple states (or Australia wide), you may need more than one permit (i.e. NSW and ACT) and you will also need to comply with the rules and regulations of each relevant state.

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How long does it take for my Permit Application to be submitted after I have ordered my Promotion?

After you've ordered your Promo in a Box® Promotion, we will be in contact with you within 24-48 hours to confirm any required details, and then submit your Permit application.

Typically if you are running a Promotion in NSW, ACT or Australia-wide we would suggest you allow 7-business days prior to the commencement of your Promotion.

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I have placed my Promo in a Box® order, received my Tax Invoice and awaiting someone to call me to discuss legals/submit for Permits – How long does this typically take?

We will be in contact with you within 24-48 hours to confirm any required details, and then submit your Permit application.

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When will my Permit application be approved?

Each state has different approval times.

NSW generally has a 2 to 5 day approval time, but can take up to 10 days.

ACT has a 2 to 5 day approval time.

Due to complexities surrounding the SA permit requirements, Promo in a Box® is not currently available for businesses in SA.

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How do I check the status of my Permit application?

Promo in a Box® will send you notifications via email updating you on the status of your permit application.

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What are ‘Competition Terms and Conditions’ (T&Cs)?

You need to publish Competition Terms and Conditions (T&Cs), for any competition you plan to run. This is applicable to a game of chance as well as a game of skill.

The Terms and Conditions are a legal document which outlines the responsibilities of the entrant, and the Promoter, and should clearly establish the expectations and responsibilities of each party.

A chance based promotion require Terms and Conditions that are compliant with the jurisdiction where the competition will run.

The Terms and Conditions need to be submitted to the relevant state government for approval (NSW and ACT only) to apply for a Trade Promotion Lottery Permit. This does have charges that apply and requires up to 10 business days for the Permit to be granted. For more information, see What is a Competition Permit?

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What do you need to include to ensure Competition Terms and Conditions are compliant?

All Terms and Conditions should include:

Promoter name, ABN, address

Start and end date, time

Prize details, values

How to enter (including any conditions)

Place, date, time and method of Participant Draw

How and when winners will be notified (i.e. Winner Notification)

The method for claiming prizes (including any requirement to be in attendance at the Chance to Win Prize Game)

How the results will be published

Unclaimed prize draw details

Permit numbers (if in NSW, ACT or NT).

Purpose of collection of information (also see Privacy Policy)

All Promo in a Box® Promotions are legally compliant and the system generates Terms and Conditions so you don’t have to.

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What are ‘abridged’ Terms and Conditions?

The states in Australia require you to include the Competition Terms and Conditions in any advertising material (e.g. poster, counter cards, any electronic direct mail, etc) which promote the Promotion. In most cases, this is not practical because of limitations of physical space. It is therefore acceptable to include only the most relevant information and then refer the entrants to the full set of Terms and Conditions.

All Promo in a Box® promotions meet the necessary requirements from the different states.

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What are my obligations when running a Promotion?

Your obligations vary between the states (and territories). If running a national Promotion, you need to adhere to each state's requirements and rules.

Broadly, there are 3 phases:

Before the Promotion

During the Promotion

After the Promotion

You will receive a full run-down of what you need to do as part of the Welcome Pack from Promo in a Box® so you don’t need to think about it now!

However, here’s a summary so you know before you order your Promotion:

   1. Before the Promotion

Before the Promotion, you’ll need to make the Competition Terms and Conditions available to anyone that wants to enter or participate in your Promotion. Legally we have to refer people to where they can read them which is why we have told these people to ‘Contact staff for T&Cs’.

If you’re in ACT, NSW or NT, you can’t start your Promotion until you have the required Permits. For further details, see Do I need a permit? or When will my permit application be approved? or How long does it take for my Permit Application to be submitted post purchase of my Promotion?

You need to be ready for the day it starts. You’re investing good money into your Promotion so don’t forget to market it properly – and on time!

   2. During the Promotion

Whilst it’s not a legal requirement, we suggest that you continue to review and tweak the success of your Promotion while it’s in market. I.e. don’t ‘set it and forget it’.

You’ll be provided artwork to advertise your Promotion so don’t forget to show it, share it, tweet it or simple show it in your store.

   3. After the Promotion

After the Promotion closing date, there a few things you’ll need to do to ensure you stay compliant…

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How do I run my Participant Draw?

In most states, you can simply run a manual draw where you put all entries in a barrel/bucket and randomly select one lucky Participant. The first entry that you pull out becomes the Participant of the Prize Game (i.e. Winner) and you cannot re-draw it if you don’t like it.

NSW Only: For draws conducted in NSW with Major Prizes/a Prize headline valued at over $10,000, you will need an independent person to scrutinize the Participant Draw and witness the announcement of the Drawn Participant.

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In NSW, do I need an Independent Scrutineer for my Participant Draw?

In a Participant Draw where the total value of the prizes is greater than $10,000, the Participant Draw and the announcement of the Drawn Participant must be scrutinised by an independent person.

An independent person is a person who, except for his or her involvement with the scrutiny of the Participant Draw:

is not otherwise concerned with the management, conduct or promotion of the lottery for which the permit is issued

is not a director, employee or otherwise employed by, or under contract to, the benefiting business or trade or an associated company, business or agency.

In addition, an independent person is a person who does not have any interest or relationship, personal or commercial, with the benefiting business or trade, or any person employed by the benefiting business or trade which might be, or appear to be, incompatible with that person’s independence.

In any promotion where the total value of the prizes is over $10,000, the person who scrutinises the draw must complete a statutory declaration.

The declaration must state the scrutineer is independent (unless otherwise approved), that he or she scrutinised the draw, and that the details of the winners of prizes have been verified.

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Do I need to publish the Drawn Participant somewhere public?

Yes, it is a requirement that you publish the name of the Drawn Participant, their state and what they won on your business website.

For example, “D. Smith, NSW won $5,000 in the [name of promotion here]”.

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Do I need to keep records of my competition/promotion?

Yes, it is best to keep records of your promotion for up to three (3) years.

FEES & PAYMENT

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How do I pay? What payment types do you accept?

You can pay via Debit or Credit card (Visa or Mastercard) only. Unfortunately, we do not accept AMEX.

There is no charge to use Promo in a Box® until you decide to submit a completed application.

Insure My Promo Pty Ltd t/a Promo in a Box® is an Australian merchant.

Please note our charges may appear on your bank statement under the name of our financial services license holder, YourCover Ltd.

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Are your prices in Australian Dollars (AUD)?

Yes, all pricing is in Australian Dollars.

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Do your prices include GST and other taxes?

Yes, our prices include GST and other taxes (i.e. Stamp Duty – applicable for Insurance). This will be broken out in the Summary, and shown as per each cost field.

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Has my Promo in a Box® purchase been successful?

All successful promotion purchases through Promo in a Box® will receive a confirmation email within 30 minutes. If you have not received your confirmation email, check your email junk or spam folder.

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How do I change or cancel my Promotion after purchasing?

We unfortunately are unable to cancel or change your Promotion, or Promotional details once your promotion has been submitted and payment is complete. Prior to a Promotion being marked as 'submitted/complete' we recommend you triple check all details on the ‘Review’ Page to ensure no changes are required post submission.

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I have made a purchase, but can no longer run this promotion? Can I get a refund/exchange?

Unfortunately; post the purchase of your Promo in a Box® we cannot provide any refunds or exchanges as all details have been automatically submitted, and we are already in the progress of developing your personalised Terms and Conditions, Promotional Artwork, and if required, Prize Insurance Policy.

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Is it safe to use my credit card on your site?

We strive to ensure that every credit card transaction occurs within a secure environment. The payment gateway we use is tier-one PCI DSS compliant—as externally audited by Stratsec (QSA)—ensuring the highest security standards set by Visa and MasterCard.

You can see the transaction is secure if you see a key lock on your web browser. We do not hold your credit card information after your order is complete, as it is submitted directly to your bank. Rest assured that your credit card and bank account information is secure every time you make an order with Promo in a Box®.

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My credit card details are not being accepted. What’s wrong?

Please check that:

There are no spaces in your credit card number.

Your delivery address is the same as the address linked to your credit card.

Your name appears exactly the same as on the card.

If you are still experiencing difficulties, please check with your bank or financial institution. If problems continue, contact us at info@promoinabox.win.

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I have placed my Promo in a Box® order and I did not receive a Tax Invoice?

If you have submitted your Promo in a Box® order, completed payment, and payment has been taken from your Debit/Credit Card but you still have not received a Tax Invoice or any further correspondence from Promo in a Box® please contact us at info@promoinabox.win and we will look to resolve this as soon as possible.

INSURED PROMOTIONS

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What is a ‘Chance to Win’ Promotion?

A Chance to Win Promotion is where a business can run a promotion that offers the ‘Chance to Win’ an amplified headline prize to its customers, but uses a Prize Insurance Policy to fund the prize should it be won – you don’t have to fund the prize (the Insurer does!).

The Promotion is insured based on the odds of the major prize being won (e.g. 1 in 100) and insurance pays out the cost of the major prize if it is won.

If the Major Prize is not won, Promo in a Box® provides a $50 Gift Card as a Consolation Prize for the Participant drawn.

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How is the Major Prize insured?

The value of the prize being offered to your customers should it be won (e.g. a car, a boat, cash prize etc.), based on the promotion you have selected. The Prize Insurance Policy reflects the total value of the Major Prize offered (i.e. $10,000, $25,000, $50,000, or $100,000).

To win the Major Prize, the Drawn Participant must correctly select the winning Security Envelopes from the total number of envelopes, based on your selected odds (i.e. they pick the winning one (1) from the hundred (100) available).

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Who is the insurer of a Chance to Win Promotion?

Promo in a Box® Prize Insurance is underwritten by Chubb Insurance Australia Limited. ABN 23 001 642 020 AFSL 239687

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Does the ‘Chance to Win’ Prize Insurance need to tie into my Competition Terms & Conditions?

Yes... The beauty of Promo in a Box® is that everything you need to run a successful and insured promotion is supplied to you from one source.

Your Prize Insurance Policy will tie into your Competition Terms and Conditions and State Lottery Permits (where applicable in NSW and ACT) automatically – so there is no additional work for you!

But, it is always recommended you still familiarise yourself with all the Competition Terms and Conditions, the Prize Insurance Policy and/or any other documents to ensure you (as the Promoter) run your Promotion compliantly.

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Is there an excess for my Prize Insurance Policy?

No. Our Chance to Win (insured) Promotions do not have an excess payable.

The full policy value will be paid out should an insured prize be won, subject to usual Policy Terms and Conditions.

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Can I Insure my Sweepstake Prize?

No. If you elect to run a Sweepstake Promotion via Promo in a Box®, the prize is guaranteed to be won (and given away) and you, the Promoter are responsible for funding the prize.

In this instance, no Insurance applies, and Promo in a Box® simply supplies you with Promotional Artwork, Terms and Conditions & Trade Promotion Lottery Permits (where applicable in NSW & ACT) to assist you with running a legally compliant, and well executed Sweepstake Promotion.

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If one of my customers is a Major Prize winner, how is the prize issued?

The insured prize winnings are paid to you, the Promoter, for you to pass onto the winner.

If you wish, you can instruct the insurer to pay these funds directly to the winner’s bank account.

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Does Promo in a Box® arrange the purchase of the Major Prize when won?

No. Should a tangible prize be won (e.g. a car, boat, jet ski, diamond ring) the insurer will pay the equivalent AUD cash value (as outlined in your Promotional Artwork) of the prize.

As the Promoter, you are responsible for purchasing the prize on behalf of the winner, or you may offer the Major Prize winner the cash for them to purchase the prize themselves.

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Can I change the $ value of my Major Prize or the odds of the Major Prize being won after purchase?

No. Once you have purchased your Promo in a Box® promotion, all details are locked into your Prize Insurance Policy and other applicable documents such as Promotional Terms & Conditions and State Lottery Permits (where applicable in NSW & ACT).

For this reason, you are unable to change the prize value, odds or any other variable aspects of the promotion.

Please ensure you are comfortable with all promotion details prior to purchasing.

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I’m not sure how to run the Prize Game, where can I get help?

Promo in a Box® gives you everything you need to successfully run your promotion. For Chance to Win (insured) promotions, please refer to the Promo in a Box® PromoGuide for all details on how to run your Prize Game. There is also a video to demonstrate how the Prize Game is to be conducted.

We encourage you to specifically review the Prize Insurance Policy, ‘How to run your Prize Game’ Instructions, and Promotional Terms & Conditions (particularly the ‘Winner Determination’ section) for details on running your final Prize Game.

If you still have additional questions, you can contact the Promo in a Box® at info@promoinabox.win with any specific queries. We’ll also send you handy tips via email throughout your promotion to make sure you are always aware of your requirements.

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Can I make amendments to my Prize Insurance Policy?

No. Once your Policy is purchased all details are final and cannot be amended.

Please ensure you are comfortable with all promotion details prior to purchasing.

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Can I transfer my Prize Insurance Policy to another promotion I am running?

No. Your Prize Insurance Policy is only valid for the specific promotion you have selected and it has been issued for.

Your Prize Insurance Policy is not transferable.

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Who provides the Security Envelopes for my Prize Game?

The Security Envelopes for your Prize Game will be provided to you in your promo box, delivered to you by Promo in a Box®.

Please ensure you familiarise yourself with the ‘How to run your Prize Game’ Instructions in the promo box so you handle the Security Envelopes correctly and do not invalidate your Prize Insurance Policy.

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What happens if I misplace my Security Envelopes?

Unfortunately if you have misplaced your Security Envelopes, you will need to contact the Promo in a Box® team at info@promoinabox.win to get a replacement set, but please do note – this will incur an additional cost.

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What are my responsibilities in respect of the Prize Insurance Policy?

Please review your Promo in a Box® PromoGuide for all details in respect of your responsibilities. Specifically take note of all Prize Insurance Policy Terms and Conditions and ‘How to run your Prize Game’ Instructions.

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Does my Prize Game have to be supervised?

Yes. This is outlined in the ‘How to run your Prize Game’ Instructions and your Competition Terms and Conditions.

At a minimum, you must;

have an independent witness on-site during the Prize Game

video the Prize Game continuously

follow the ‘How to run your Prize Game’ Instructions in respect of the handling and opening of Prize Game Security Envelopes and;

comply with all regulatory requirements governing promotions

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How do I make a claim (if my Participant has won the Major Prize)?

Should you need to make a claim we encourage you to do it as soon as possible by contacting Promo in a Box® at info@promoinabox.win

Please refer to your Promo in a Box® PromoGuide for details on making any claim or head to; www.promoinabox.win/myclaim

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What documentation must I provide for any claim?

You will need to;

complete an online claim form found at www.promoinabox.win/myclaim

return all Security Envelopes involved with the Prize Game (i.e. if you chose odds of 1 in 100, there will be 100 Security Envelopes, and 1 control Security Envelope – all must be returned)

supply the unedited video of your Prize Game

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I don’t want Promotional Artwork and legal Terms & Conditions; can I just buy my Prize Insurance Policy through Promo in a Box®?

Unfortunately not. Promo in a Box® is a one-stop solution for all your promotion needs.

We’ve made it easy and efficient from both a cost and time perspective, to run a fully insured, legally compliant promotion.

Should you have other needs outside of our offered promotions, you are welcome to contact the Promo in a Box® team at info@promoinabox.win and we can put you in touch with some industry professionals who can help you with other requirements.

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What happens if the Chance to Win (insured) Major Prize isn’t won?

We love it when prizes are won and it’s great for your business too, but it doesn’t always happen.

As per the ‘How to run your Prize Game’ Instructions, if your Major Prize isn’t won, you are welcome to open the control Security Envelope to show your Participant where the winning Major Prize was located and to validate that the prize was able to be won.

Please ensure you don’t tamper with the Control Security Envelope prior to the Prize Game OR if the prize is won, as it will invalidate your Prize Insurance Policy (as it must remain untouched, and be returned to make a claim) – if in doubt, don’t do it and always refer to and follow the ‘How to run your Prize Game’ Instructions to a tee or contact the Promo in a Box® team at info@promoinabox.win!

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I have held my Prize Game, where do I send my video?

We would love you to share your Prize Game video with us… if you have a Winner, or even if you don’t! Please share with the Promo in a Box® team at info@promoinabox.win.

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Can I have more than one participant in the Prize Game, or can my chosen Participant have more than one attempt at choosing a winning Security Envelopes?

No. All of our Chance to Win (insured) Promotions are based on one Participant opening one Security Envelope.

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Can Consolation Prizes be insured?

No. Whilst we supply you with a small Consolation Prize ($50 Gift Card) as part of your Promo in a Box®, we encourage you to top this up with additional consolation prizes of cash, your products which are always supplied by you, at your cost and are not insured.

DELIVERY

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How can I track my Promo in a Box® delivery?

Once your Promotion is submitted, and your Promo in a Box® is shipped - you will receive an email from Australia Post containing a tracking ID number and link. Be sure to check your junk/spam folder in case it lands there!

Tracking details can take 24 hours to populate in the online sending solution, so please be patient.

We also will register you to receive updates on the go, with Australia Post. This will come via email or SMS notifications.

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When tracking my item with Australia Post, what does ‘in transit’ mean?

   The tracking status ‘in transit’ means that your item is on its way to be delivered.

It has been lodged by Promo in a Box® and processed by Australia Post and is on its way to its destination.

It hasn’t been delivered yet.

   After ‘in transit’, the next tracking term you should see will be ‘delivered’ or ‘awaiting collection’.

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Do you ship internationally?

No, we are only able to deliver your Promo in a Box® within Australia.

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How do I change my delivery address after my Promotion has been submitted?

We process and pack your Promo in a Box® as fast as possible.

It is recommended to amend the delivery address - please chat with us as soon as possible post submission, or email us at info@promoinabox.win.

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How long does delivery take?

Typically it will take 5-10 business days for your Promo in a Box® to arrive post submission and payment. If your Promotion requires a Permit or further legal review of your Competition Terms and Conditions, this can add an additional 5 business days to your delivery.

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How much does delivery cost?

Delivery costs are included in your Summary Total prior to submission and payment, there is no additional charges.

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How will I know when my parcel has arrived?

To track your delivery, go to https://auspost.com.au and enter your Tracking Number which would have been supplied post your Promo in Box being dispatched (more details on this, can be found in How can I track my Promo in a Box® delivery? and check the delivery status). Most often you will see updates such as;

So if you see ‘Delivered’ – this will mean your Promo in a Box® should have arrived. If not, or you have any issues please contact us at info@promoinabox.win.

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What if I am not home when my order arrives?

Your Promo in a Box® will be left attended at your address, unless specified otherwise.

If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel and will be returned to your local Australia Post Post Office.

The post office will hang onto parcels and letters for 10 business days before they get returned to us. If you can’t get there in time, you have the option of getting someone else to collect the item on your behalf; or you can transfer it to another post office closer to work or school for a flat fee.

To arrange for someone else to collect your item from a post office, choose one of the following options:

Send someone who lives with you and has ID with your same address

Complete the 'collection authorization' section on your notification card and have the person take it to the post office, along with their ID

If you have any questions or concerns – please contact us at info@promoinabox.win.

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Will I have to sign for my delivery?

Yes, signature on delivery is required. If no-one is home to sign for your Promo In a Box® delivery then it will either be left in a safe location, or returned to your local post office. For more details on collection please see What if I am not home when my order arrives?

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My Promo in a Box® delivery has not arrived?

Typically it will take between 5-15 business days (maximum) to receive your Promo in a Box®. If your Box has not been delivered after 15 business days – please contact us at info@promoinabox.win and we will look into your delivery.

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I have inserted the wrong details into the ‘Details Section’ – how do I amend this?

Unfortunately in most instances we are unable to change the details inserted into your Promo in a Box® order, but if you have only just submitted your order and reach out to us within the first 12-hours post your submission/order, we can attempt to amend your details. Please contact the Promo in a Box® team at info@promoinabox.win.

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What is the best length of time to run a Promotion to get the best ROI?

Unfortunately there isn’t a one-size fits all solution for Promotions. Whilst we can make a suggestion, this may not be true or correct for your business, and/or objectives – but typically we would recommend running a Promotion for a minimum of 4-weeks and a maximum of 8-weeks. Again this isn’t a hard and fast rule, but just a suggestion based on our experience.

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I would like to print some extra pieces of Point of Sale? How do I do this?

Promo in a Box® will supply you with the Promotional Artwork (i.e. A3 Poster, A4 Poster and A5 Entry Form) as a High Resolution PDF. This file format will be suitable for printing at any local printer, or even online via Vistaprint, Snap Printing or any preferred online printing solution.